Last Updated: December 4, 2025

---

Terms & Conditions

These Terms & Conditions (“Terms”) govern all services provided by Belle’s Hauling & Moving, LLC (“Belle’s Hauling & Moving”, “we”, “us”, “our”).
By booking or receiving services from us, you acknowledge that you have read, understand, and agree to these Terms.

---

Estimates
Belle’s Hauling & Moving provides free quotes by phone, text, email, or through our website forms.
On-site or in-person quotes may include a small surcharge.

Please note:
• Quotes are not legally binding contracts
• Final pricing may change if your inventory changes
• Add-on services, additional travel, or extra stops may adjust the original estimate

Any revised fee will be discussed with you before work begins.

---

Pets and Children
For the safety of your family and our crew, all pets must be secured before our arrival and children must be kept clear of active work areas and pathways.

---

Damages
Our team uses care to prevent damage; however, accidents can occur. If damage is caused by our crew, Belle’s Hauling & Moving reserves the right to:
• Repair the item
• Replace the item if repair is not possible
• Offer compensation based on Actual Cash Value (ACV)

Damage must be reported within 72 hours of service completion.
All fees for services must be paid before damage claims can be reviewed.

---

Pre-Packed Items
We are not responsible for:
• Items packed by customers or third parties
• Items removed from storage units not originally packed by our team
• Furniture or belongings already in weakened or failing condition

We are responsible only for items handled entirely by our crew.

---

Loading Services
We offer loading-only services, but we cannot leave pads, blankets, straps, or other protective materials with you after service. Clients must supply long-term protective materials.

---

Assembly Services
We provide careful assembly; however, we are not responsible for:
• Manufacturer defects
• Structural flaws
• Cosmetic imperfections in store-bought items

---

Revision of Estimate
If your inventory or access conditions differ from what was originally described, your estimate may be revised upon arrival.

If the updated agreement cannot be reached and you choose to cancel on the spot, a $200 same-day cancellation fee applies.
Deposits are non-refundable in cases of cancellation or schedule changes.

---

Payment Options
Payment is due immediately at the completion of service.

Accepted payment methods:
• Cash
• Visa, MasterCard, Discover, and American Express (credit or debit)

We do not accept checks, PayPal, Cash App, Venmo, Zelle, prepaid cards, or any other payment types.

---

Gratuity
Tips are optional and always appreciated for excellent service.

---

Client Responsibilities
To ensure a smooth and safe experience, you agree to:
• Provide clear and safe access to all work areas
• Secure pets before arrival
• Keep children away from active work zones
• Disclose fragile or unusually heavy items in advance
• Ensure elevators (when applicable) are reserved and operational
• Have items ready for removal unless otherwise arranged
• Maintain adequate lighting and safe working conditions

Failure to meet these responsibilities may result in delays, additional fees, or service refusal.

---

No Hazardous Materials
We cannot remove, load, or transport hazardous materials, including:
• Chemicals, oils, or solvents
• Paint, aerosols, flammables, or fuels
• Propane tanks
• Medical or biohazard waste
• Mold-infested items
• Items restricted by state or federal law

---

Travel Fees and Extra Stops
Additional fees may apply for:
• Long-distance travel
• Toll road access
• Multiple pickups or stops
• Undisclosed mileage or location changes

---

Wait Time Policy
If our crew arrives and cannot begin work due to client-related delays, wait-time charges may apply in 15-minute increments.

Examples include:
• Client not present
• Property not accessible
• Elevators unavailable
• Unsafe or obstructed access

Long delays may require rescheduling, and fees may apply.

---

Limitation of Liability
To the fullest extent allowed under Maryland law, Belle’s Hauling & Moving’s total liability for any claim will not exceed the total amount paid for the specific service performed.

We are not liable for:
• Pre-existing furniture or property damage
• Items not packed or prepared by our team
• Manufacturer defects or structural weaknesses
• Mechanical or internal failures in older appliances

---

Service Refusal
We may refuse or end service if we encounter:
• Unsafe conditions
• Excessively unclean environments
• Infestation (bed bugs, roaches, fleas, rodents, etc.)
• Any situation that puts our crew at risk

If service is refused due to undisclosed conditions, a service fee may apply.

---

Weather
During unsafe weather conditions (such as snow, ice, or storms), your appointment may be rescheduled to the next safe and mutually available date.

---

Dispute Resolution
All disputes will be governed by Maryland law and must be filed within the State of Maryland.
We encourage clients to contact us directly so concerns can be resolved quickly and professionally.

---

Privacy and Personal Information
Belle’s Hauling & Moving treats your personal information with care.
We may share your information with affiliated partners for operational purposes, but we do not sell your data to unrelated third parties.

Please review our Privacy Policy for full details.

---

Amendments
Belle’s Hauling & Moving may update these Terms at any time.
Updated Terms will be posted to this website when changes occur.

---

Together We Make Magic Happen!